Refund Policy

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RETURNS:
All items are final sale. We do not allow any returns. If for any reason your purchase is unsatisfactory, please email us (hello@thebookishbox.com).

We do not offer returns/exchanges. If we are able to step outside our No Return/Exchange Policy, we will require payment to cover the re-shipping fee, as well as they original item being sent back to our office (cost not covered by The Bookish Box & Shop). If your item is eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days of the approval email being sent.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

DAMAGED GOODS:

If your item arrives broken, we will replace it. Please reach out to us (hello@thebookishbox.com) with a photo of the broken/damaged item. If 7 business days have gone by since your purchase shows it arrived to the requested shipping address, unfortunately we can’t offer you a refund or exchange.

For items retailing at a high value (such as exclusive edition books), we will request either: (A) the damaged item be sent back to our HQ. We will pay for the reshipping fee. Upon the arrival of your damaged item, we will send out your replacement.  (B) that you use a permanent marker to write your name across the front of the item (if it's a book: hardcover of book). You'd provide us a photo of this, and we can then proceed with our replacement process. (C) that you use a razor blade to the item, to further damage it to avoid reselling of the item. You'd provide us a photo of this, and we can then proceed with our replacement process.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@thebookishbox.com.

Exchanges (if applicable) :
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@thebookishbox.com. See "Damaged Goods" above for details.

Return on Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping in Returns/Exchanges (if applicable):

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

International Returns/Exchanges/Damaged Goods:

Please see the above sections. If you are an international customer whom receives a damaged item, our system does not allow us to print return labels for international addresses. To get a damaged good replaced, you will need to either: (A) use a permanent marker to write your name across the front of the item (if it's a book: hardcover of book). You'd provide us a photo of this, and we can then proceed with our replacement process. (B) use a razor blade to the item, to further damage it to avoid reselling of the item. You'd provide us a photo of this, and we can then proceed with our replacement process. 

CANCELLATION POLICY:

Orders are able to be cancelled within 48 hours of ordering or until the order has shipped- which ever occurs first. We work quickly to get your order in the works, so it is possible your order may ship before you reach the 48 hour mark. If your order has shipped, we are unable to cancel your order even if it has not been 48 hours.

If an order placed experiences delays (preorders, monthly boxes, shop orders), this supersedes the cancellation/refund policy. If an order placed has delays, we will always allow a cancellation/refund, before the order ships or before fulfillment on that monthly box/preorder begins.

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